returns and refund policy (30 day money back guarantee)
We take pride in the quality of our products and always aim to satisfy our customers on both quality and price. On rare occasions things don't work out we endeavour to remediate the situation as quickly as possible. If you have any questions about these terms and conditions please call us on our customer services number:
- We operate a 30-day money back guarantee: Customers can return any unwanted, defective, damaged or incorrectly picked order at any time up to 30 days from the time the order was despatched and a full refund will be given. No questions asked.
- Returns policy after the 30 day period: If the products shipped are defective, damaged or incorrectly picked, StayFresh Organics will cover the cost of the return postage provided we have approved the return postage costs. If a customer decides for some reason they do not want a shipped product we will offer a refund provided the product is returned in its original packaging, unopened and undamaged. The customer is expected to cover the return postage costs.
- We aim to despatch all orders the same day they are placed. To guarantee a successful order cancellation, the customer is required to cancel the order before they receive the despatch email. This is the customer's responsibility and in the event that an item is despatched, the customer would be responsible for the return postage.
- These conditions do not affect your statutory rights
Our orders are now fulfilled by Amazon fulfillment services. We will still endeavour to give you the personal and attentive customer service we have always offered.
Once you have requested a return we will send you a return label via email. This will contain the address the goods are to be returned to. We cannot give you a specific return address as it will depend on which warehouse the item shipped from.